Alertisys offers you the tools to affectively manage your monitoring options by remotely logging into our web based command console. Setting up notification schedules allows you to specify which employees of your company should be notified at which day/times that you want them "on call". In addition to scheduling notification contacts, you can also set up escalation rules based on severity of an error on the monitored device or by the duration that the device has been on error. Standard with all our packages is a post resolution summary that is sent to the executive management of your organization, supervisors, or whomever you specify. The program will detail for them which device was on-error, how long it was on error, and any suggestions our technicians have to prevent the problem from reoccurring in the future.
Alertisys utilizes our own proprietary technology that allows for the monitoring of any client/server system. Industries such as banks and retail department stores can set up custom scripts and run specific commands through the Alertisys system using our easy to use command console. In addition, you can specify the desired response from your system and associate it to a notification and escalation schedule. Whether yours is a proprietary or commercial system, by associating the responses to a pre-determnied notification schedule, Alertisys gives you a solution that offers peace of mind.
Due to strict security guidelines and privacy agreements with our clientele we cannot disclose their names. However, we offer you a few examples of how the Alertisys system is being utilized by today's businesses. If you have any questions or scenarios you would like to discuss with our technicians, please feel free to Contact Us.
We encourage you to read our case studies detailing how our products and services have been utilized in various industries.
- Banking and Financial Institutions
- Web-Site Companies
- Education
- Government
- Law and Legal Firms
- Manufacturing and Distribution
- Retail and Department Stores
We can monitor any device type. Below are examples of common devices and services we monitor. To speak with a representative please contact us and we'll be happy to discuss solutions with you.
- Web Sites
- Database Servers
- Commerce Systems
- Mail Server Systems (IMAP, POP3, SMTP)
- Web Based Software
- Name Server Systems (DNS)
- File and Application Servers
- Routers and Gateways
- Secure (SSL) Servers
- Telnet and Shell Servers
- Telephone Switches
- Backup Servers and Drives
- Virus and Network Intrusion Systems
- Custom or not listed
Alertisys utilizes the most complex, proprietary technologies in the monitoring industry today in order to provide premium service solutions to you, our client. If you would like to discuss a project that you feel requires a product or service that is not addressed in any of our services or packages, please contact a consultant and allow us to discuss the project with you. If Alertisys can't solve your problem, we'd be more than happy to steer you in the right direction.
Monitor Type Categorizations
- Web Page/Web Application
- Mail Services (IMAP/POP/SMTP)
- Connectivity (Routers, Switches, etc)
- Resource and Utilization (SNMP)
- Data Backups
- Virus Tracking
- Telephony/Call Accounting
- User Experience/Advanced Logic Monitors
Notification and Escalation
Reporting and Logging
Alertisys Features and Benefits
Web Page/Web Application Monitoring Services
- Website Page Monitoring (HTTP/HTTPS/ASP/XML)
- Our system will monitor your web site to ensure it is up and running. The frequency of the checks can be from 1 to 60 times per hour if you are utilizing ASP, Cold Fusion, PHP or any other dynamic pages Alertisys can test to ensure the proper information is being returned. If you are utilizing a Secure Server, the system will verify that your secure certificate is also valid and the proper information is being returned to users viewing the page. This service can be used with any type of pages your website contains. This monitor is set up to detect and return specific conditions related to webpage conditions (e.g., 404's, 500's, etc). Customization Features: Set up custom escalations and notifications based on results returned. Ability to define custom errors based on your specific ASP or other scripting code. Ability to check a lot of other aspects of your web page, web site or web application (see additional services below).
Availability/Pricing of this Module
- Website Page Statistics
- Our system can check specific attributes of your web page such as the size of the page, the download time, the latency to connect, and much more. This information can then be logged and given in full color graphical reports for you to peruse in real time through your Command Console. Customization Features: ability to set up custom attributes to be monitored.
Availability/Pricing of this Module
- Checks for Key Words / Page Crawler
- Alertisys systems can check your web pages to make sure certain words exist on the pages that are pulled. If the words are ever missing from the target URL that is being monitored an alert condition will be created. Customization Features: specify and change the words to be searched for in the Command Console. Ability to set specific notification and escalation rules based on words found or missing.
Availability/Pricing of this Module
- Checks for Page Size Changes
- If the size of a page changes, there may be an error. Or if it's a guest book page or something else that is dynamic, it could mean that new listings have been posted. Alertisys systems can notify you in these instances to give you a "head's up". Don't ever have content posted to your site without your knowing again. Customization Features: Ability to specify monitoring by target size, size change since last check, size range, etc. Ability to associate error conditions to Escalation and Notification Rules.
Availability/Pricing of this Module
- Web Form Submission Monitoring
- Alertisys systems can simulate a user filling out a web form on your web site, submitting it, and then examining the resulting feedback from the system. This is useful for checking to make sure your feedback forms are working correctly, a login script is returning the desired results, verifying search engine functionality, checking that your e-commerce payments are getting through, or much more.
Availability/Pricing of this Module
- Download Time Reporting
- Slow pages have proven to be just as much a deterrent for web users as sites that are down. Alertisys can monitor your web pages and record the time it took to download the page. If the time is longer then the acceptable limit, the system will generate an error condition. Customization Features: Ability to set an acceptable limit range. Ability to associate error conditions to Escalation and Notification rules.
Availability/Pricing of this Module
- Up-Time Reporting / Status Tracking
- (See Up-Time Reporting in the Reports and Logging Section)
Availability/Pricing of this Module
- Mail Services (IMAP/POP/SMTP)
Mail Server / Email Address Monitoring
- Ever wonder why you are not receiving email or it is getting to you extremely slow? Not anymore, our system will monitor the operations of your mail system to verify that it is accepting mail and running efficiently. Note: Even if you do not have your own mail server, we can monitor on your behalf the mail system that is processing your email and where your email address resides to notify you in the event of a problem.
Availability/Pricing of this Module
- Connectivity (Routers, Switches, etc)
Connectivity Testing (Socket / Port / Application)
- This monitor will send out a request to your device to test the accessibility between our monitoring systems and your device. Specific services or sockets of the device can be specified and tested. Customization Features: Ability to configure the Port and Protocol for the device or service being monitored. Ability to set up escalation rules based on details of response from monitored device. Ability to associate escalation statuses to notification schedules.
Availability/Pricing of this Module
- Network Gateway Monitoring (Ping & Latency Checks)
- Our system can monitor your Router or Network Interface for errors or slow down problems that may be slowing down your network or access to your network. Customization Features: Ability to specifically monitor services of the device being monitored. Ability to troubleshoot slowdowns by monitoring the load on the device being monitored. Latency thresholds can be specified to trigger notifications. Auto-Trace Network Routing can be added to specifically check every machine or device between your system and our monitoring system to find the source of latency.
Availability/Pricing of this Module
- Connect Time Monitoring
- Our system will monitor the time that it takes to connect to your device or system and receive a response in order to test the latency on the device between our system and yours. If there is an error, then we have other monitoring centers run the same test from a geographically different location. If the latency is out of the acceptable limits for more than one of the stations then we will send out a notification alert. Customization Features: Ability to set the threshold of acceptable latency. Ability to associate latency errors with escalation and notification rules. Ability to automatically execute an Auto-Trace upon error.
Availability/Pricing of this Module
- Auto-Trace Network Routing
- When there is an error connecting to your device, our system will run an Auto-Trace to track every connection (or hop) between our monitoring system and the device being monitored to narrow down where the problem resides. The task will then be propagated to other monitoring centers to double check the results from other geographic origination points.
Availability/Pricing of this Module
- Resource and Utilization (SNMP)
System Utilization and Resources Monitoring - SNMP
- With this service we can monitor specific aspects and components of a device for optimum resource utilization. This can be very powerful when utilized to its potential. Examples of items that we can watch and monitor for problems include CPU, Network Traffic, Memory in Use, Disk Drive free space, and much more. Often times we can notify you BEFORE a costly and catastrophic event takes place like a hard disk failure. Customization Features: Ability to set up thresholds for each device or service monitored. Ability to create escalation rules based on performance thresholds. Many more.
Availability/Pricing of this Module
- Data Backups
System Backup Monitoring
- We monitor your network backups so you can rest assured that your backup solution is working and performing on a regular basis. Many times this critical aspect is overlooked by a company until it is too late and the reality that the backups have not been working successfully do not become apparent until it is too late. Let us stay on top of it for you.
Availability/Pricing of this Module
- Virus Monitoring
Virus Monitoring
- Let us help you monitor your network 24/7 for virus intrusion and stop it before it can propagate throughout your system. Alertisys will help you set up a solution that is right for you. We will then maintain the solution and verify that you always have the latest virus signatures and are notified immediately upon a suspicious network activity.
Availability/Pricing of this Module
- Telephony/Call Accounting
Telephony Security Monitoring
- Theft of long distance services (Toll Fraud) is estimated to total over of $3.5 billion annually in the US alone. Private and Business owners of telecommunications systems, (PBX and Voice Mail systems), are often not aware of their technical and legal exposures to these systems getting compromised. Alertisys can monitor your phone system for unauthorized long distance calls or conference calls that may occur in the middle of the night.
Availability/Pricing of this Module
- User Experience/Advanced Logic Monitors
Our advanced monitoring services are usually very specific to the clients needs and are highly customizable based on the specific application or device for which they are utilized. Please contact one of our consultants to go over specifics of the project and set up solutions that work for you.
Script Testing - Executes CGI's
- Our system can execute CGI scripts in your commerce package or on your website to verify that the scripts are working
correctly.
Customization Features: Ability to set frequency that CGI's are tested. Ability to notify you of specific responses received by our system from your CGI Script.
Availability/Pricing of this Module
- Password Protected Device Monitoring
- Our system can monitor the contents of a website that are behind a password protected interface. The Alertisys system will log in at a given frequency and retrieve the contents of the page. The contents can then be analyzed and used to determine any errors or notifications. Customization Features: Set up custom notification and escalation rules depending on the contents of the retrieved page.
Availability/Pricing of this Module
- User Experience Simulation (User Defined Request/Response Definitions)
- Our system can connect to your device and execute a set of commands that you have pre-defined for the device. The possibilities are virtually unlimited with this monitor. Common applications would be for monitoring processes and to verify proper response to specific commands of a software package. Great for membership systems, EDI Servers, POS Mainframes or any other custom created database or application server. Customization Features: Ability to modify your scripts through the command console, Ability to set up listeners and responders. Ability to set custom response errors so you can define exactly what type of response designates what kind of error and then associated it with a notification schedule. Customized on a per project basis.
Availability/Pricing of this Module
- Notification and Escalation - Schedules
- Alertisys has the most advanced, proprietary escalation and notification engines in the industry. Our systems are highly customizable and can be modified by the client at any time using our password protected Command Console. Escalation and Notification are highly integrated to allow you to set up schedules and error types that correlate with which members of your IS staff are on call and for what types of errors. You can configure the notification method and contacts based on the type of error encountered, the amount of time the device has been on error unresolved, or much more. Schedules are then saved and associated to the Rules System
Availability/Pricing of this Module
- Service Available in the following packages: Standard in all Packages
- Notification and Escalation - Rule System
- Escalation and Notification rules are an extremely powerful aspect of the alertisys system. Rules can be created to instruct the system how to respond according to conditions that are met. These conditions, along with an associated Notification Schedule, can be saved as a rule that is applied whenever that device or service goes on error.
Availability/Pricing of this Module
- Service Available in the following packages: Standard in all Packages
- Notification Methods
- Within the Notification Schedules you can set methods for notifying your contacts. Contacts can be scheduled based on the time of day and the day of week. Methods by which they are notified can also vary based on the time of day and day of week. Below is a list of methods that can be set for your contacts to be notified.
- Live 24/7 Phone Notification - a live Alertisys Representative will call you in the event of an error (Optional)
- Email Address
- Cellular Phone
- Wireless PDA (Pocket PC's and Palm Pilots)
- AOL Instant Messenger (or other messaging system)
- Off Error / Recovery Notification
- Alertisys will email all contacts once your device has recovered and is taken off error status. The error is then logged for your Tracking Report. A follow-up Post-Resolution Analysis will also be emailed to executive management or whoever you specify in your Command Console.
Availability/Pricing of this Module
- Service Available in the following packages: Standard in all Packages
- False Alarm Detection
- Errors are not reported until its been verified by multiple Alertisys Reporting Stations. (See Reporting Station Features at a Glance)
Availability/Pricing of this Module
- Service Available in the following packages: Standard in all Packages
- Post-Resolution Summaries and Analysis
- Alertisys will email all contacts who were notified once your device is off its error status.
Availability/Pricing of this Module
- Service Available in the following packages: Standard in all Packages
- Detailed Error Reporting
- Whenever your device goes on error, Alertisys will email you the detailed error from our Extensive Error Condition Dictionary. If the error is a custom error that has been specifically set up for your device, we will send the information that you specified in the custom error description. Error reporting then makes each of these available in a report where you can see a history of all the errors and when the device or service was on and off each error and the duration of each status change.
Availability/Pricing of this Module
- Post-Resolution Analysis/Consultation
- Emails are sent to management after the device is off error explaining the details of the error, how long the device was on error, what individuals were notified at what times and by what notification methods, how and when the error was escalated, etc. In addition to a post-resolution summary, we also provide analysis and advice from our highly trained consultants on how to prevent the error you encountered in the future.
Availability/Pricing of this Module
- Service Available in the following packages: Standard in all Packages
- Real Up-Time Tracking / Charting / Reports
- The one report that can make you money! Many hosting companies and bandwidth providers offer up-time guarantees. More often times then not they are counting on your not knowing when your site is down since technically the site is up 24 hours and you are only at work for 8 of those. Alertisys logs and reports the date and time of all status changes in your site and keeps a total record for you. Our reporting includes percentages of up-times and error types for your site and breaks it down for you into weekly, monthly, or since inception reports that are available to you in easy to read graphical reports in real time through your Command Console.
Availability/Pricing of this Module
- Site Status information via Streaming Protocols (Web Services, XML, WML, etc)
- Alertisys offers status information via streaming protocols for people who want to write their information into intranet applications or other in house applications.
Availability/Pricing of this Module
- Monitor Multiple Devices or Multiple Services on a single Device
- Many times people need custom monitors for each type of a service for a single device. Examples of this would be people who have a single server that runs their website, commerce application, and email. Each of these services can have specific monitors and frequencies depending on the service type and have an integrated console configuration and notification schedule.
Availability/Pricing of this Module
- Service Available in the following packages: Standard in all Packages
- Free Account Activation
- On selected packages you will pay no setup or activation fees for your service setup and command console preferences.
Availability/Pricing of this Module
- Extensive Error Condition Dictionary
- In addition to having the most extensive error condition dictionary in the business, Alertisys also allows for the creation of custom error definitions based on the device being monitored. Error conditions are the codes that are passed back to you in an alert notification to describe the problem that our monitoring stations have detected with the device being monitored.
Availability/Pricing of this Module
- Service Available in the following packages: Standard in all Packages
- Multiple Reporting Stations
- Alertisys is constantly working to expand our "constellation" of monitoring centers to geographically cover the nation. Alertisys has written an extremely powerful, proprietary system which allows each of our monitoring systems to act independently but also as a single system. Using a complex system of delegation and self-diagnosis it can detect problems with a member system and take necessary actions to automatically propagate task to other systems in the network to take over the troubled systems task. When a problem is detected by a system, that system will delegate the same task to other monitoring systems in a geographically different area to verify its findings before alerting to an error condition.
Alertisys Constellation Features at a Glance:
- Automatic Frequency Escalation - Whenever your device goes on error, real time monitoring is enacted on your device regardless of the service package you have.
- Automatic Priority Escalation - When your device goes on error, the priority of the checking gets escalated until resolution has been confirmed.
- Higher Efficiency/Lower Cost - we offer more efficient monitoring by not having all systems doing the same processes but instead delegating on an as needed basis. This keeps system resources down allowing us to offer our services at lower rates.
- Highly scalable system - The system is built to allow new services and machines to be added and automatically incorporated into the constellation. The Command Console is a powerful way for clients to monitor and keep updated on the latest features available to them.
- False Alarm Detection - An error is not an error until it has been verified by multiple monitoring centers. This prevents false alarms and helps more accurately diagnose network slowdown associated with geographical locations and not necessarily the monitored device.
- Comprehensive Command Console
- The command console is your way to view reports, change monitoring configurations and modify services for your account. This interface is completely graphical and help tutorials are included throughout. For more information on the features of the command console, please view our Flash animation tour.
Availability/Pricing of this Module
- Service Available in the following packages: Standard in all Packages
- Time Frequency Monitoring
- All Monitoring services have frequency schedules. These schedules tell the monitor when to perform interaction on the device they are monitoring. Available frequencies are between 1 to 60 times per hour. Customization Features: Ability to set different frequencies for multiple services on a single device. Ability to increase frequency based on error status of device.
- Executive Management Summaries
- Alertisys will email management after the device is off error summarizing the following information:
- What device or service was on error
- What the error status or message was
- Who within the organization was notified and at what time via what methods
- Explanation from our Technical Consultants on preventive measures to prevent the same problem in the future.
Availability/Pricing of this Module
- Service Available in the following packages: Standard in all Packages
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